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Put customers in the driver’s seat. Our investigation exhibits that 61% of customers desire self-service for simple problems. Set up a assistance Heart (generally known as a awareness base) and also a customer portal, where by customers can discover the knowledge they need.
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On EdTech Affect, we map alternatives with their affect (the results they assert to further improve). This categorisation means that you can align your current market research With all the solutions that best match your objectives. Here’s our top rated-amount taxonomy:
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Such as, the report finds that Despite the fact that platforms are inclined to possess many economic characteristics in prevalent, they also change so enormously that they can't be compartmentalised into just some groups, let alone an individual sector. Furthermore, they don't all realize success for a similar motives. In addition, although the important Chinese platforms nevertheless Have got a minimal profile throughout the OECD, They may be in the entire process of increasing globally and deserve a lot more notice.
